1 Introduction
64ok (https://64ok.win) takes your privacy seriously. This Privacy Policy explains how we collect, store, use, and protect your personal information. By using the 64ok website or mobile app, you are considered to have agreed to this Privacy Policy.
We adhere to applicable data protection principles in Bangladesh and handle your information in accordance with international standards. 64ok believes every user should have full control over their own personal data.
Important: This Privacy Policy applies solely to the 64ok platform. 64ok is not responsible for the privacy practices of third-party websites or services.
2 What Information We Collect
64ok collects information from users in several ways. The table below provides a detailed breakdown of the data collected:
| Data Type | Example | At the Time of Collection |
|---|---|---|
| Personal Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | Mobile Banking/Nagad/Rocket number, transaction history | Deposit & Withdrawal Times |
| Technical Information | IP address, device type, browser | Automatically upon accessing the site |
| Activity Data | Gaming history, bet records, login times | While Using the Platform |
| Cookies Data | Session tokens, preference settings | While Browsing |
We only collect information necessary for providing our services and meeting legal obligations. Collecting unnecessary data is against 64ok's policy.
3 Use of Data
64ok uses the data it collects for the following purposes:
- Account Management: Your personal information is used for registration, login, and account verification purposes.
- Transaction Processing: Financial information is used to process deposits and withdrawals.
- Support Services: The customer service team uses your contact information to help resolve your issues.
- Security Assurance: Technical data is analyzed to prevent fraud and protect accounts.
- Service Improvement: Activity data is analyzed to improve the overall user experience.
- Promotional Communications: To send you offers and bonus information (only with your consent).
- Legal Obligations: Your data is used to meet regulatory compliance requirements.
64ok never sells your information to third parties for advertising purposes.
5 Security Measures
64ok has implemented industry-leading technical and organizational measures to keep your data secure:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption, ensuring bank-grade security.
- Database Encryption: All stored sensitive information is kept in encrypted form.
- Two-Factor Authentication (2FA): An additional security layer is available when logging into your account.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Audits: Third-party security experts conduct regular system audits.
- Limited Access: Only authorized personnel have access to user data.
Please note that no system on the internet is 100% secure. It is important to keep your account password strong and change it regularly.
6 Cookies Policy
The 64ok website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
- Essential Cookies: Essential for the site's core functionality. Without these, the site will not work properly.
- Performance Cookies: Helps improve our service by analyzing which pages on the site receive the most visits.
- Functionality Cookies: Remembers your language preference and login state.
- Session Cookies: Automatically cleared after logout.
You can block or delete cookies at any time through your browser settings. However, doing so may affect the functionality of certain site features.
7 Your Rights
As a 64ok user, you have the following rights over your own data:
Right to Access Data
You can request to know what information we hold about you.
Right to Correct Data
You may request corrections to any inaccurate or incomplete information.
Right to Delete Data
You may request deletion of your data under specific conditions.
Right to Object to Processing
You may object to your data being used for marketing purposes.
Data Portability
You may request your data in a structured, portable format.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
To exercise these rights, contact our support team. Requests are typically responded to within 30 days.
8 Data Retention Period
64ok does not retain your data longer than necessary. Retention periods are determined by the type of information:
- Account Information: For the duration of the active account and 5 years after closure (as required by law).
- Transaction Records: 7 years (as required by anti-money laundering laws).
- Customer Service Contact: 3 years from the date of last contact.
- Cookies Data: At the end of the session or up to a maximum of 12 months.
- Log Files: Up to 6 months.
Once the retention period expires, your data is securely and permanently deleted.
9 Protection of Minors' Data
64ok strictly does not provide services to anyone under the age of 18. Collecting or processing personal information from minors is against our policy.
- Age is verified at the time of registration.
- Accounts identified as belonging to a minor are closed immediately.
- If such data is collected inadvertently, it is deleted immediately.
A note for parents: If you believe your child has created an account on 64ok, please contact our support team immediately.
10 Privacy Policy Updates
64ok may update this Privacy Policy from time to time. For significant changes:
- Notifications will be sent to your registered mobile number or email address.
- A notification will be displayed on the site's homepage.
- The "Last Updated" date at the top of the page will reflect any changes.
Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
11 Contact
For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:
- Live Chat: 24/7 support available via the chat icon at the bottom right of the website.
- Email: [email protected] — typically responded to within 24 hours.
We treat every privacy-related request seriously and aim to resolve it within the designated timeframe.